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Why moments of pause create long-term competitive advantage A Time to Rethink Motion In the final months of 2001, the 20th century ended without a warning. Like so many people outside Lower Manhattan that day, I watched live on TV as thousands of lives were lost from a foreign attack on the United States. The 9/11 attacks can not be underestimated, and apart from all the pain and suffering that it has caused, that day the world was holding its breath and waiting for a third w

Why reclaiming human agency matters more than ever in the age of intelligent system The Turning Point for AI-Human Collaboration While I am coming back home after a conference in San Francisco, I find myself returning to the larger themes we’ve been exploring across these articles: leadership through stamina and curiosity, the transformation of identity through technology, adaptability as a success metric, empathy as a core capability, and the shift from efficiency to meaning

How narrative intelligence, adaptive strategy, and new technology shape the next evolution of GBS From Systems to Stories: Over the past three decades, the Shared Services and Outsourcing landscape in Europe has evolved from modest back-office cost centers into sophisticated enablers of enterprise transformation. What began as a drive to centralize transactional tasks has matured into a dynamic network of Global Business Services operations that fuel agility, scalability, a

Why cross-cultural fluency and local insight matter more than ever in global services Leading Across Borders: Lessons from a Career Spanning Brazil to Poland Global Leadership Starts with Local Context: The journey to professional success often begins with potential, ambition, talent, drive. But while potential can be the starting point, real growth depends on our ability to translate that potential into impact across varied and often unpredictable environments. When I refl

Why adaptability is becoming the defining metric for success in global services Redefining Performance in a Changing Landscape: In today’s Global Business Services and rapidly evolving Global Capacity Centers, the nature of performance is undergoing a profound shift. The traditional markers of success were years of service, seniority, and title progression. That once offered a stable, safe place for professional growth, markers giving organizations a framework for succession,

The Shape of Things to Come: When imagination converges with innovation, the future that once lived only in fiction quietly begins to take shape in our daily lives. What once seemed improbable like a world connected by invisible networks, where machines assist us, and work flows across continents, that has become not just a reality but a defining aspect of our professional experience. Technology did not simply alter how we do things. It reshaped who we are, how we grow, and h

Why the Best Global Business Services Leaders Climb with Curiosity, Not Just Strategy Climbing Is Not Always About the Top In 2024, I participated in my third tower race. That’s a vertical climb up 49 floors of Wrocław’s Sky Tower in Poland. The format was as simple as it was demanding: no elevators, no music, no cheering crowd. Just a silent staircase and the weight of your own decision to keep moving upward, floor after floor. Somewhere around the 30th floor, when breath an