Layers of experience shaping modern enterprise systems
"At the heart of the book is a seven-layer view of transformation: people, processes, data, controls, infrastructure, intelligence, and impact. #49floors is a human-centric guide for business leaders who want to move past digital slogans and build change that lasts."
– Bethany Brown, Editor & Digital Content Manager, SSON
Latest Insights
Ideas and reflections on Global Business Services, the future of work, artificial intelligence, leadership, finance, and operations.
Through a growing collection of articles published with SSON, #49floors explores the decisions, capabilities, and human factors shaping transformation in complex organizations.
How We Think About Transformation
Narrative Intelligence
Complex organizations generate complex stories: about technology, people, priorities, risks, and change.
Narrative intelligence means making those connections visible, helping leaders understand not only what is changing, but why it matters and how people experience the change.
Organizations are interconnected systems. Decisions about technology, processes, people, governance, and operating models rarely remain isolated.
#49floors looks at transformation through these connections, exploring how seemingly separate choices influence organizational performance and long-term change.
Systems Thinking
AI is changing how organizations work, but technology alone does not determine the outcome.
#49floors explores how leaders can balance intelligent systems with human judgment, trust, accountability, learning, and meaningful collaboration.
Human-Centered AI
Grounded in more than two decades of international experience across technology, operations, finance, consulting, Global Business Services, and enterprise transformation.
The focus is on what happens when transformation moves from strategy and technology into the reality of organizations, teams, decisions, and everyday work.
Practical Transformation
Transformation depends on more than technology. Organizations need people who can learn, adapt, make sound decisions, and lead through uncertainty.
#49floors explores how organizations develop the capabilities, leadership, governance, and judgment required to navigate continuous change.
Capability Building
Executive Perspective
#49floors brings together experience across technology, operations, Global Business Services, leadership, and transformation to examine complex organizational challenges from multiple perspectives.
The focus is on asking better questions, connecting the dots, and helping leaders navigate decisions where technology, people, and organizational priorities intersect.